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Stakeholder management in project management: Successful identification of relevant stakeholders. Management for your project success

Veröffentlicht am 20.02.2026 um 18:27:00 Uhr - Autor: Echolon

Efficient technician scheduling: Field Service Management optimises resource planning and increases productivity in the field. For efficient processes.

Veröffentlicht am 08.01.2026 um 18:27:00 Uhr - Autor: Echolon

The contract management software EcholoN digitises contracts, links documents to assets and improves compliance, transparency and efficiency.

Veröffentlicht am 18.12.2025 um 18:27:00 Uhr - Autor: Echolon

From ticket system to helpdesk software to service desk. Differences and transitions.

Veröffentlicht am 07.11.2025 um 18:27:00 Uhr - Autor: Echolon

Automated maintenance planning saves time and money – if typical mistakes are avoided. Find out what you should pay attention to when implementing it.

Veröffentlicht am 18.10.2025 um 18:27:00 Uhr - Autor: Echolon

How EcholoN combines planning and service processes and why precise route planning makes the difference in field service

Veröffentlicht am 09.09.2025 um 18:27:00 Uhr - Autor: Echolon

Successfully implementing risk management: Strategies and tools. Systematically identify, assess + manage risks. Strategically mastering the handling of risks.

Veröffentlicht am 09.08.2025 um 18:27:00 Uhr - Autor: Echolon

It's been 16 years: a success story of trust, innovation and complementary expertise. Together we are optimising the future of IT asset management (ITAM)

Veröffentlicht am 27.07.2025 um 18:27:00 Uhr - Autor: Echolon

IT Service Centre: Guide to high-quality IT service. Tasks, support and care in the IT service centre. Central point of contact for IT problems and services

Veröffentlicht am 18.06.2025 um 18:27:00 Uhr - Autor: Echolon

Efficiently organise rights management in ITSM: With EcholoN, you can control roles flexibly, manage access rights securely and fulfil compliance requirements.

Veröffentlicht am 27.05.2025 um 18:27:00 Uhr - Autor: Echolon

Discover why on-premises ITSM is a strong alternative to the cloud. Full data control, customisability and long-term investment security

Veröffentlicht am 09.04.2025 um 17:27:00 Uhr - Autor: Echolon

Learn how to formulate SMART goals: specific, measurable, achievable, relevant and time-bound. Together we will realise effective goals!

Veröffentlicht am 20.02.2025 um 18:27:00 Uhr - Autor: Echolon

Discover how you can optimise your maintenance KPIs with a CMMS. Find out more about maintenance and repair KPIs.

Veröffentlicht am 09.01.2025 um 18:27:00 Uhr - Autor: Echolon

A successful as-is analysis in a project is a systematic examination and documentation of the current status of processes, systems or procedures

Veröffentlicht am 18.11.2024 um 18:27:00 Uhr - Autor: Echolon

Measuring customer satisfaction via CSAT. How do you determine your Customer Satisfaction Score? Calculation, definition and measurement

Veröffentlicht am 20.08.2024 um 17:27:00 Uhr - Autor: Echolon

Learn how the incident escalation process works and why it is important for effective incident management.

Veröffentlicht am 17.07.2024 um 17:27:00 Uhr - Autor: Echolon

What do the terms MTBF, MTTR, MTTA and MTTF mean? How do they differ? And what should you know about them?

Veröffentlicht am 29.06.2024 um 17:27:00 Uhr - Autor: Echolon

Which is the better option when purchasing software? On-premise or the cloud? Advantages and disadvantages

Veröffentlicht am 23.04.2024 um 17:27:00 Uhr - Autor: Echolon

Discover how case management software helps companies by increasing efficiency and optimising processes.

Veröffentlicht am 04.04.2024 um 17:27:00 Uhr - Autor: Echolon

Customer satisfaction and customer loyalty through efficient CSM: Customer expectations are constantly rising. Companies should endeavour to offer outstanding customer service

Veröffentlicht am 16.03.2024 um 17:27:00 Uhr - Autor: Echolon

In today's fast-paced business world, reliable IT services are essential to the success of any organisation. This article provides a comprehensive overview of the importance of IT services for organisations of all sizes

Veröffentlicht am 20.02.2024 um 17:27:00 Uhr - Autor: Echolon

Service excellence, a term that is becoming increasingly important in today's business world

Veröffentlicht am 22.01.2024 um 17:27:00 Uhr - Autor: Echolon

Discover how service mapping improves IT service performance, minimises downtime and supports compliance. Your guide to efficiency.

Veröffentlicht am 17.01.2024 um 17:27:00 Uhr - Autor: Echolon

Learn what the MQTT protocol is and how it is used in the IoT. Discover the lightweight message protocol for telemetry transport and message queuing.

Veröffentlicht am 07.12.2023 um 17:27:00 Uhr - Autor: Echolon

Find out how SLA monitoring ensures compliance with service level agreements for business services and monitors the availability of services.

Veröffentlicht am 27.11.2023 um 17:27:00 Uhr - Autor: Echolon

Requirements management and its importance for project management and product development

Veröffentlicht am 27.10.2023 um 17:27:00 Uhr - Autor: Echolon

Introduction to Enterprise Asset Management - Benefits - The holistic approach of EAM

Veröffentlicht am 07.09.2023 um 17:27:00 Uhr - Autor: Echolon

Find out in our article why a successful single point of contact (SPOC) is so crucial and how you can implement your concept in 7 steps.

Veröffentlicht am 07.08.2023 um 17:27:00 Uhr - Autor: Echolon

What is a WebHook? Benefits, advantages, examples and use cases

Veröffentlicht am 27.07.2023 um 17:27:00 Uhr - Autor: Echolon

Learn in our blog how complaint management is systematically used to stabilise customer relations and quality assurance.

Veröffentlicht am 29.06.2023 um 07:27:00 Uhr - Autor: Echolon

Information Technology Infrastructure Library Short and effective overview - ITIL as a process, guideline and framework in the best practices approach in service management.

Veröffentlicht am 18.05.2023 um 17:27:00 Uhr - Autor: Echolon

A guide to optimising IT services according to ITIL Continual Service Improvement in IT service management for the continuous improvement of processes

Veröffentlicht am 07.04.2023 um 17:27:00 Uhr - Autor: Echolon

A comprehensive introduction to GraphQL, a query language for APIs. Comparison with REST and optimisation for mobile users. What you should know about GraphQL.

Veröffentlicht am 07.03.2023 um 17:27:00 Uhr - Autor: Echolon

The focus of a help desk platform is primarily the interface between IT and employees.

Veröffentlicht am 20.02.2023 um 17:27:00 Uhr - Autor: Echolon

A decisive step towards more transparency and integrity was taken with the introduction of the Whistleblower Protection Act.

Veröffentlicht am 09.01.2023 um 17:27:00 Uhr - Autor: Echolon

ITIL - Service Design instead of coincidence: The importance of functions and processes for effective and innovative services in IT service management

Veröffentlicht am 07.12.2022 um 17:27:00 Uhr - Autor: Echolon

Learn more about ITIL Service Transition and the planning and roles in this process.

Veröffentlicht am 27.11.2022 um 17:27:00 Uhr - Autor: Echolon

The service strategy according to ITIL® v3 represents an approach that provides an effective IT strategy for the introduction of IT services.

Veröffentlicht am 07.10.2022 um 17:27:00 Uhr - Autor: Echolon

What does Service Level Management (SLM) involve and what are the benefits?

Veröffentlicht am 07.09.2022 um 17:27:00 Uhr - Autor: Echolon

What is a CMMS system? Examples, benefits and advantages?

Veröffentlicht am 15.08.2022 um 17:27:00 Uhr - Autor: Echolon

Find out what predictive maintenance is - use in Industry 4.0 - use cases and examples of predictive maintenance for machines and systems

Veröffentlicht am 27.07.2022 um 17:27:00 Uhr - Autor: Echolon

Immerse yourself in the world of Industry 4.0 and discover the fourth industrial revolution, which is characterised by the advanced digitalisation and networking of production processes.

Veröffentlicht am 29.06.2022 um 07:27:00 Uhr - Autor: Echolon

Service Operation (SO) is the third phase in the Service Lifecycle (Practices) in the Service Lifecycle through ITIL v3 and governs the provisioning and support of services to ensure that they are delivered efficiently and effectively. Here it is ensured that the IT services meet the agreed requirements (e.g., the accessibility of an application) and deliver results.

Veröffentlicht am 17.06.2022 um 17:27:00 Uhr - Autor: Echolon

ISMS systems are used for risk management in the area of information security according to ISO 27001 - What are the advantages of an ISMS?

Veröffentlicht am 18.05.2022 um 17:27:00 Uhr - Autor: Echolon

Learn what Preventive Maintenance is - How it reduces malfunctions in industrial plants and machines - Optimising operational processes

Veröffentlicht am 27.04.2022 um 17:27:00 Uhr - Autor: Echolon

Artificial Intelligence and Machine Learning: What is behind these technologies and how can companies benefit from them?

Veröffentlicht am 07.03.2022 um 17:27:00 Uhr - Autor: Echolon

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

Veröffentlicht am 20.02.2022 um 17:27:00 Uhr - Autor: Echolon

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

Veröffentlicht am 17.01.2022 um 17:27:00 Uhr - Autor: Echolon

Why is it worthwhile to digitise process flows and documents? And how can digitisation be implemented in the company?

Veröffentlicht am 05.12.2021 um 17:27:00 Uhr - Autor: Echolon

CIP process - Find out everything about the continuous improvement process: definition, procedure and significance. Learn about methods and objectives!

Veröffentlicht am 17.11.2021 um 17:27:00 Uhr - Autor: Echolon

Why is it becoming increasingly important to manage knowledge and what advantages do knowledge management tools offer companies?

Veröffentlicht am 27.10.2021 um 17:27:00 Uhr - Autor: Echolon

Find out more about M2M - Machine to Machine - communication and its importance for Industry 4.0, IoT and digitalisation. Find out more now!

Veröffentlicht am 07.09.2021 um 17:27:00 Uhr - Autor: Echolon

It does not always have to be MS Project or what is understood by simple and efficient project management.

Veröffentlicht am 20.08.2021 um 17:27:00 Uhr - Autor: Echolon

Find out what the abbreviation FAQ means and the meaning behind the frequently asked questions

Veröffentlicht am 07.07.2021 um 17:27:00 Uhr - Autor: Echolon

What does Service Asset and Configuration Management (SACM) mean? What are the benefits of SACM and how can corresponding processes be established in the company?

Veröffentlicht am 29.06.2021 um 17:27:00 Uhr - Autor: Echolon

Why is it a human challenge to introduce new processes or new software in the company?

Veröffentlicht am 07.05.2021 um 17:27:00 Uhr - Autor: Echolon

How service management software helps companies deliver on their service promises.

Veröffentlicht am 27.04.2021 um 17:27:00 Uhr - Autor: Echolon

Challenge and motivators for more effectiveness and productivity

Veröffentlicht am 17.03.2021 um 17:27:00 Uhr - Autor: Echolon

Recognising conflicts - you are right!

Veröffentlicht am 20.02.2021 um 07:27:00 Uhr - Autor: Echolon

Digitalisation and technical progress via Self Service Portal / Selfhelp

Veröffentlicht am 29.01.2021 um 17:27:00 Uhr - Autor: Echolon

Meaning of “Internet of Things” - IoT for short

Veröffentlicht am 07.01.2021 um 17:27:00 Uhr - Autor: Echolon

What are microservices, how do they work? Purpose and use

Veröffentlicht am 27.12.2020 um 17:27:00 Uhr - Autor: Echolon

What is an Issue Tracking System (ITS) and how does it work?

Veröffentlicht am 13.11.2020 um 17:27:00 Uhr - Autor: Echolon

Workflow-Management-Systems (WFMS): What exactly is it? How does it work?

Veröffentlicht am 23.10.2020 um 17:27:00 Uhr - Autor: Echolon

What this is exactly and how you can use it for yourself is explained in the following article.

Veröffentlicht am 17.10.2020 um 17:27:00 Uhr - Autor: Echolon

What exactly is CAFM and how does it work?

Veröffentlicht am 07.09.2020 um 17:27:00 Uhr - Autor: Echolon

Read this article to find out how this works and what it brings to companies.

Veröffentlicht am 13.08.2020 um 12:44:00 Uhr - Autor: Echolon

What is Configuration Management? What does a configuration management system actually do?

Veröffentlicht am 10.08.2020 um 17:44:00 Uhr - Autor: Echolon

What exactly is good customer service? And how is this made possible in the company?

Veröffentlicht am 07.07.2020 um 17:44:00 Uhr - Autor: Echolon

But how exactly is business continuity management implemented? And what helps with the implementation?

Veröffentlicht am 29.06.2020 um 17:44:00 Uhr - Autor: Echolon

The reason why the quality of the products in your company should be constantly improved

Veröffentlicht am 18.05.2020 um 17:44:00 Uhr - Autor: Echolon

How does Field Service Management work? And how do companies manage the complex organization?

Veröffentlicht am 30.04.2020 um 14:49:00 Uhr - Autor: Echolon

The more employees your company has, the more complicated it gets.

Veröffentlicht am 27.03.2020 um 14:49:00 Uhr - Autor: Echolon

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

Veröffentlicht am 20.02.2020 um 14:49:00 Uhr - Autor: Echolon

Find out what a configuration item is and how it is used.

Veröffentlicht am 27.01.2020 um 17:27:00 Uhr - Autor: Echolon

Success is human - The result was achieved, but not used as intended

Veröffentlicht am 27.12.2019 um 17:27:00 Uhr - Autor: Echolon