Jan 30, 19:26 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.
Jan 30, 19:16 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.
Jan 30, 19:22 UTC
Identified - As you continue to work through the incident, update your customers frequently.
Jan 30, 19:52 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
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