In 2021, what does outstanding customer service entail? It entails being able to rapidly and effectively answer customer inquiries via email, Live Chat, and social media.
According to eConsultancy, these are the top six elements that add to a pleasant online consumer experience. Getting to the root of the issue as early as possible. Solving the problem in a single interaction. Having a pleasant interaction with customer support professionals. If necessary, being able to follow up with the same person. The ability to record, print, and save a copy of a conversation.
To make sure you're satisfied is a good thought.
Customer Expectations are Increasing
Customer service expectations are continuing to rise. We live in an age of convenience, where we want everything right now! According to a recent HubSpot poll, 90 percent of customers consider a rapid response to be "extremely important" or "important."For brands and eCommerce enterprises, customer service and the customer experience have become critical differentiators. Let's look at some ideas to improve your eCommerce customer care for new and existing businesses with that in mind.
According to Aberdeen Group research, firms with a well-defined omnichannel customer experience have a 91 percent customer retention rate. Knowing where your users are on social media. Facebook, Instagram, WhatsApp, or Live Chat, and being present is vital to building a multichannel strategy.
Keep established communication channels, to know your client will assist them. Across all of your channel channels, you should strive to give a consistently high level of customer support. As an eCommerce firm, your goal is to provide excellent customer service and make your customers happy.
According to HubSpot Research, sitting on hold or repeating information to different agents is the most frustrating component of seeking customer service help for 66% of us.
It's likely occurred to all of us at some point, and it can be quite irritating and time-consuming for both parties.
You must measure something if you want to improve it. Customer satisfaction can be used to determine whether or not a customer encounter was successful.
Studies show that having Live Chat on your site can result in 3-5 times more conversions. Customers can obtain response from email rather than waiting fro 24 hours
Improved customer satisfaction and loyalty are aided by faster response times.
Customer service agents can have numerous chats open at the same time, making it more convenient and less expensive than phone assistance.
Having the proper software is just as critical as having the right staff and processes.
When implemented effectively, customer service technologies like eDesk can be critical in terms of retaining clients and keeping them satisfied.
Consumer support personnel can use help desk software to better manage and respond to customer inquiries.
It can connect to social networking networks and contact forms on your ecommerce website, allowing you to keep everything in one place.
social media is becoming increasingly popular. Customers will frequently turn to social media if they are unable to contact you by phone or Live Chat. And you have to be responsive... 42% of customers who contact businesses via social media want a response within 60 minutes!
Customers can use social media to vent their frustrations and complain. When you do something well or go above and beyond, it can also be a good platform where brand champions may voice your praises.
Using social media to interact with customers helps you to engage directly with them, create relationships, and increase brand loyalty.
If you're considering making an online purchase, one of the most aggravating things is not being able to find the information you need. Need to use FAQ area with a knowledge base that contains all necessary customer details. A knowledge base will not only reduce customer support calls, but it will also aid with SEO, thus it's a win-win situation. To make win win situation knowldge base need tp re
For the majority of eCommerce businesses, the fourth quarter is the busiest time of the year. Higher sales increase overall returns and customer service. We've already discussed how proactive tactics like an online knowledge base and FAQ section can help reduce customer support.
Longer response times can result in lost sales and customers. To retain an excellent customer satisfaction rating is hire more people to keep up with the growing workload.
Intraday roughly means 'within a day' while intraday trading means purchasing and selling shares on the same day. In intraday trading, the traders have to close their position before the market hours end. It is a short-term-based investment approach that requires traders to constantly evaluate the prices of the share. Technical analysis is used by intraday traders to select the entry and exit points and is most suitable for high-risk traders. Before we proceed on to the benefits of intraday trading, it is crucial to ask the question, "what is Intraday trading?".
A brief introduction to intraday trading
The buying and selling of stocks that occur on the same day refers to intraday trading and is done through online trading platforms. For example, whenever a person buys a stock for a company there must be a specific mention of 'intraday' in the platform's portal that is being used. This allows the user to buy and sell the same number of stocks, on the same day, of the same company, before the market seizes for the day.
If and when you are a long-term investor in the stock market you are eligible to earn great returns. But it can also help you with profits on a short-term basis. In such a case, you take an upper position in the stock and close it within the trading hours specified for the same day.
If you do not close the position, it automatically gets squared-off at the closing price of the market. Also, Traders are not the owners of the stock but have to look out for the best share for Intraday since the aim of intraday trading is to not be the owner rather make significant profits from the specific price movements in a given day.
Benefits of Intraday trading
After learning the basics of trading let us now see the benefits of it.
Intraday trading does not have overnight risk since the market position is closed on the same day and intraday traders are not affected by negative market closure.
Profits and losses in intraday trading are adjusted according to market closing since settlements are made at the end of each day, also unblocking remains on investment capital.
Intraday trading provides high leverages to brokers since the traders depend on the smallest movements in market price. Also, profits increase when there is high leverage in trading.
When correct strategies are used to determine the best share for Intraday, it can generate higher profits within the short term period, in comparison to long-term investors.
Conclusion
Day trading or intraday trading requires practice to achieve perfection. Since intraday helps to generate high returns, traders must maintain stringent stop-loss during the trading process. To become a successful intraday trader you must learn to overcome both greed and fear, which runs very high in trading. Now, after knowing the answer to "what is intraday trading?", you can go forward and try your shot at it.
Celebrate Independence Day with Jomo
This Independence Day make your celebrations greener and safer by shopping from Pakistan’s leading and one-of-a-kind multi-brand store, Jomo. Jomo has turned an azadi sale day to an azadi sale week by offering amazing discounts on some of the premium brands of Pakistan. This house of brands provides a seamless shopping experience with fantastic new deals to make your wardrobe purchases a not-so-guilty affair. Jomo caters to all the wardrobe essentials including Footwear, Apparel and Accessories. New styles for summer clothing are added every week to keep your style updated. Mix & Match from different brands to create exciting summer looks and get best bargains from our azadi sale on clothing and footwear brands. Another good thing about this multi-brand e-store it has something for every member of the family and all gets delivered together. One needs to not worry about getting clothes or footwear for their kids. Choose from an array of brands including Shoebox, Cross Stitch, Afsaneh, Footlib and many more.
Brands on Sale
Jomo houses many brands to cater to all its consumers. New launches are happening every day and brands like Afsaneh, Nishat and Cross Stitch are also on SALE at best prices possible. This independence month should be celebrated with all your favorite brands while making sure they’re easy on everyone’s pocket. Jomo has more than 40 brands in house and offers clothing, accessories and shoes for women, men and kids. With just a few clicks you can shop for the whole family and that too at discounted prices. Sit back and having a shopping experience never like before at JOMO.
Azadi Sale on Women Clothing Brands
Jomo has multiple eastern and western clothing brands available online on SALE. These brands are some of the leading Pakistani clothing brands. The recent collections of every brand are available at Jomo including Sapphire’s Unstitched collection, Sapphire’s pret collection, Limelight’s unstitched & pret collection, Afsaneh’s unstitched collection, Zara Shahjahan’s latest unstitched collection, Generation’s pret collection, Cross Stitch’s unstitched designs and many more. So, browse through different brands and buy eastern dresses to don in all summer long. The summer still is in full swing and to find the perfect lawn suit, visit JOMO. Even the upcoming festive season, Jomo has in store beautifully embellished from your favorite brands. So, buy yourself a kurta, stitched cambric trouser or an unstitched three-piece suit and call it a day. The seamless experience of shopping from Jomo and even the post-purchase satisfaction will make you choose e-shopping over going to multiple brands and shopping from them.
Azadi Sale on Footwear Brands
Your favorite premium brands including Nike and Skecher are on sale. Nike shoes are loved by everyone and last a lifetime so why not buy them when they are not even heavy on the pocket. Your favorite athletes and celebrities choose Nike and Skecher shoes and create a chic streetstyle look. At Jomo, we have a wide variety of Adidas, Nike and Skecher shoes at discounted prices to give people on this Independence Day a little something to add to their celebrations. This is not it some of the leading Pakistani footwear brands are on SALE as well including shoebox, Lark & Finch, GEN, Footlib,Julke, ECS, and many more. Footlib shoe collection includes an amazing variety for both men and women at remarkable discounted prices. So, what are you waiting for? Get advantage of these amazing prices and add it to your wardrobe now.
Easy Summer Shopping with Jomo
Jomo is Pakistan’s leading multi brand e-store. It has made shopping online a better experience for traditional shopper who now prefer to shop from Jomo rather than going through the hassle of visiting the mall after going through all that traffic and finding what they want. Also, covid restrictions doesn’t even allow you to spend a considerable amount of time on trying an outfit and have a comfortable shopping experience at a store. The SOPs that you need to follow and the constant paranoia leads to you making some regrettable decisions. At Jomo, you can easily sit back on your favorite couch, browse through the brands and get your outfit delivered within less than 24 hours. There is more! Once the package is delivered you can open it, try it out before paying for it and if there is any issue with it you can easily return it. Yes, Jomo makes sure their customers are completely satisfied with their purchase and not worry about returns and exchanges.